PRACTICE INFORMATION AND FAQs — UPDATE Aug 1, 2023
Dear Pet Parent,
Thank you for your interest in Heal! Our practice concentration is providing high life quality for senior dogs and cats using integrative medicine, physical rehabilitation, cold laser, aqua therapy, nutrition, and acupuncture. In addition, we provide post-operative and post-injury physical rehabilitation for all ages.
Routine Pet Healthcare and Your Regular Family Vet:
We work in partnership with your family veterinarian. All patients should maintain a relationship with their local family veterinarian for routine and urgent care, including regular checkups and dental care. We keep in close touch with your family veterinarian and will email a summary of your visits.
We do not provide routine or urgent veterinary care at Heal. We refer you to your family vet if your pet needs x rays, lab work, dental cleaning, or surgery. We do not provide vaccination or nail trims.
How to get ready for your visit
- Please fill out the NEW PET REGISTRATION
- Ask your family vet to Email all previous records, labs, and x rays pertaining to the current condition to [email protected]
What to Expect at your first visit:
Your first visit will take 60 + minutes to meet you and your pet and do a thorough exam and assessment for rehab and/or acupuncture. This is a great opportunity for pets to get to know us and our office, get lots of love, treats, and attention, and start to feel comfortable. They will love coming back when treatments start at your next visit!
The New Patient Initial Assessment Exam: $300
- Review of your pet’s history, medical records, lab work, and imaging
- Evaluating current diet, supplements, and medications
- Physical Examination
- Orthopedic/neurologic/rehabilitation assessment if pet has mobility issues
- Traditional Chinese Veterinary Medicine (TCVM) examination if Acupuncture if desired
- Setting therapeutic goals, explaining treatment options, creating a plan
- Patient visit report emailed to you and your family vet
- After visit support: Text message or email availability for quick questions. Scheduled phone or video consultations are $50/15 minutes for more complex questions or problems.
Current Prices and What to Expect — Therapy Visits: for acupuncture and/or rehabilitation are booked for 30, 50, 90, or 120 minutes.
30 min visit options: $146 Best for follow-up mobility maintenance. Includes one of the following:
- Underwater treadmill plus one other rehab modality: cold laser, PEMF, or therapeutic exercise.
- Manual therapy plus 2 modalities: cold laser, aqua-acupuncture, therapeutic exercise, PEMF.
50 -minute visit options: $205 Best for moderate to severe mobility issues, post operative patients, pain management patients. Most commonly, patients start here at the 50-minute visit and move to a shorter visit when they are ready.
Includes one of the following:
- Underwater treadmill with rehabilitation/ modalities +/- acupuncture
- Rehabilitation/modalities + dry needle acupuncture
- Advanced acupuncture (moxa, electro, aqua, tui na)
- Nutrition consultation
90/120-minute visit: $375-500
Intensive or neurologic rehabilitation, Intensive pain-management, palliative, or hospice care consultation.
Pain management/post op 1- 2 times/week x 2 weeks, then weekly 8 -12 weeks
Pain management/chronic pain 1 -2 times per week, then weekly or every-other week, possibly ongoing
We like to take our time with our patients and make sure we are not rushed during our visits. We want to make sure all your concerns are addressed, and our patients can relax and enjoy their time with us.
Typically, we will start off with a 50-minute appointment for the first few weeks. After seeing positive results, we may advise shorter appointments, or less frequent visits. However, if there are new issues or any setbacks, a new-issue assessment ($85) will be required in addition to the therapy visit.
Day of your appointment: Car-to-clinic pick up available. Human caregivers may accompany a patient for any visit or if they prefer can drop-off.
Please arrive early enough so you have time to take a short walk so your pet can relax and use the bathroom before coming in the office.
You may text 530-539-4516 when you arrive. Please wait outside or in your car.
As soon as we are finished we will come out to meet you!
We usually run on time, so if you arrive early, please take a short walk until your scheduled appointment time. We do not have a waiting room in our office.
Dogs who will be using the underwater treadmill MUST eliminate before being allowed in the treadmill. Dogs with cough or diarrhea cannot use the treadmill.
Poop accidents in the treadmill shut it down for the remainder of the day and next day, so we have a “one strike you’re out” policy. A cleaning fee of $150 is charged.
Please be on time for your appointment as we do not have flexibility in our schedule to run overtime into the next appointment.
Please allow enough time to arrive and walk your dog before your appointment time.
Supplements, Herbal, and Prescription Medicine: You will receive a 10% discount on Fullscript, the online dispensary we use to provide you a convenient and trusted option to order the supplements we recommend.
After your first visit you will receive an Email invitation to register and order your supplements. When you purchase on Fullscript, you help fund our Heal Gives Back mission.
All products we offer in the dispensary are medicinal grade, high quality, ethically sourced, and use best manufacturing practices. Since we cannot guarantee the quality of authenticity of pet store, Costco, Chewy, Amazon, etc. supplement products, we do not recommend them.
Payment: All forms of payment are accepted. Invoices are emailed to you after each transaction. Payment plans are available through Scratch Pay. Pet insurance is accepted.
Cancelation Policy: If you need to cancel your appointment, please give us 2 days-notice so we can offer that time to others.
Heal is open by appointment-only usually Tuesday — Friday.
We have a strict cancellation policy and charge $100 for no shows and cancellations with less than 24 hours’ notice (unless you are sick). Thank you for your understanding and consideration of our time.
Location: We are in the Kingsbury Center at 290 Kingsbury Grade, Suite 23. We are the first corner office on your right in the second group of buildings. If you see Audible’s Bar, you have passed us.
About Heal: Heal was started in 2013. Dr. Turner is a licensed veterinarian for 21 years in California and Nevada and also trained in acupuncture at the Chi Institute and canine rehabilitation at Canine Rehabilitation Institute.
Integrative medicine combines skills from conventional Western medicine with Traditional Chinese Veterinary Medicine, acupuncture, herbal medicine, nutrition, pain management, canine physical rehabilitation including laser and aqua therapy.
Our Facility: Our beautiful clinic was designed with pets and people who love them in mind. From our high-traction flooring, sun-filled relaxing space, soothing music, low-stress handling, aroma therapy, yummy treats, and comfy treatment areas, to our state-of-the-art underwater treadmill, we want both humans and four-legged patients to feel at home here.
Questions: Please contact us with any questions — text or email for the fastest reply. We look forward to working with you!
290 Kingsbury Grade #23, Stateline, Nevada / Office: 775-580-6062